Refund and cancellation policy

You can cancel any time from Settings → Billing. No calls, no forms.

• Your plan stays active until the end of the period you have already paid for. If you paid for a month on the 10th and cancel on the 20th, you keep access until the 10th of next month.
• We do not refund the unused part of a month or year.
• After the plan ends, your account drops to the free plan. Your data stays for 30 days so you can export it or come back; after that it is deleted.

Sending WhatsApp messages costs money because Meta charges per conversation. You top up a balance in advance, and each message sent through the CRM is deducted from it.

• Top-ups are final. Unused balance cannot be withdrawn to a bank account, card or UPI, or converted to cash.
• Once a message is handed to Meta, the deduction is final — even if the customer never reads it. We pay Meta at that point.
• If a message fails before it reaches Meta (for example, your WhatsApp connection was broken), nothing is deducted.
• Balance does not expire while your account exists.

If you pay for us to set things up for you — WhatsApp Business API verification with Meta, importing your data, configuring templates — that fee covers our team’s time.

It is not refundable once we have started the work. If we have not started yet, write to us and we will refund it in full.

Meta can suspend a WhatsApp Business number for spam, scams, or breaking their Business Policy. We can suspend a GenZCRM workspace for the same reasons.

If that happens because of how the account was used, no refund is due — not for the plan, not for setup fees, not for remaining message balance. The best protection is simple: only message people who asked to hear from you.

We refund when the mistake is ours:

• You were charged twice for the same thing.
• You were charged the wrong amount.
• You paid and the plan or balance was never applied to your account.

Tell us within 7 days of the charge, with the payment reference from Cashfree or your bank. Approved refunds go back to the original payment method within 5 to 7 working days; UPI and cards may take a few more days to show it.

For anything about invoices, plan status, message balance or a refund: